Text-Mining E-mails to Determine Administrative Burden

 VantagePoint text-mining software was used to analyze emails in a recent project published as "Robotic Bureaucracy and Administrative Burden: What Are the Effects of Universities' Computer Automated Research Grants Management Systems?" (2020). The authors "find that robotic emails have complex effects and that their utility pertains to researchers' familiarity with the systems and compliance requirements, the clarity of administrative requests, the extent and location of staff support, and the interaction of personal work habits with system requirements" and provide suggestions for improving automated research administration.

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